Privacy Policy
Shipping Policy
Thank you for visiting and shopping at Love Matcha. We are committed to delivering your matcha products with the utmost care and efficiency. Please review our shipping policy to understand how we handle orders, shipping times, costs, and delivery methods.
Domestic Shipping (New Zealand)
- Shipping Time: Orders are processed within 1-2 business days. Once dispatched, delivery typically takes 3-5 business days for standard shipping within New Zealand.
- Courier Services: We use trusted courier partners to ensure your products are delivered safely. Tracking information will be provided once your order has shipped.
International Shipping
At this time, we do not offer international shipping. We currently serve customers within New Zealand. Stay tuned as we expand our delivery options!
Order Processing Time
- All orders are processed Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a notification once your order has been shipped, along with tracking details for your package.
Delivery Delays
While we strive to meet delivery estimates, unforeseen circumstances such as extreme weather conditions, public holidays, or courier delays may affect shipping times. We appreciate your understanding and patience in these cases.
Shipping Address Changes
Once your order has been placed, we are unable to change the shipping address. Please double-check your shipping details before completing your purchase.
