Love, Matcha is located in Queenstown, New Zealand.
We exclusively source our matcha from suppliers in Japan that specialize in producing tea ceremony-grade matcha. It is guaranteed that all of our products are authentic and crafted with care, free from additives and artificial colors.
We hope you’ll support our small business.
– Kindra & Paolo
Clicking "Add to Cart" does not commit you to a purchase. You can still modify the quantity or cancel your order after adding items to your cart.
If you did not receive an order confirmation email from us, kindly check your spam or junk folder.
To cancel your order, please contact us within 12 hours of placing it. Once the product has been shipped, cancellations cannot be processed.
Please check your purchase carefully before placing an order.
We do not accept returns or exchanges for tea products due to its nature as a food product.
Returns and exchanges are only permitted in cases of defective products, incorrect items, or other exceptional circumstances determined by our business. In these situations, we will provide a replacement at no additional cost. We appreciate your understanding.
If you receive damaged items, please take a photo of both the damaged product and the packaging (even if it seems intact) and email us for details.