Clicking “Add to Cart” doesn’t commit you into a purchase, it’s simply a way to set aside items while you continue browsing. You still have complete control over your shopping decisions: you can adjust quantities, remove items, apply discount codes, and review shipping or payment details before checking out. Whether you're refining your selections or deciding to walk away entirely, everything remains flexible until you finalize the order.

If you haven’t received an order confirmation email after completing your purchase, please check your spam, junk, or promotions folders, as sometimes automated messages can be misdirected by your email provider.

If you still can’t locate the confirmation, please reach out to us via Instagram, Facebook or email with your full name and order details, and we’ll gladly resend it or confirm it to ensure you’re all set.

If you wish to cancel your order, we ask that you contact us within 12 hours of placing it. This helps ensure we can process your request before your items are prepared for shipment.

Please note that once an order has been dispatched, we are unable to accommodate cancellations due to logistical limitations. To avoid any inconvenience, we strongly encourage you to review your order details carefully, including product specifications and quantities, before confirming your purchase. Your satisfaction is important to us, and we’re happy to assist with any questions or concerns you may have prior to finalizing your order.

Due to the nature of tea as a consumable food product, we regretfully cannot accept returns or exchanges once an order has been fulfilled. This policy is in place to ensure the health and safety of all our customers.

However, in instances where a product arrives defective, an incorrect item is received, or another circumstance arises, as determined at our discretion, we’re happy to offer a replacement free of charge.

To assist us in resolving such issues smoothly, please contact us with relevant details and, if possible, photographs of the item in question.

We truly appreciate your understanding and support in helping us maintain the highest standards of quality and service.

If your order arrives damaged in any way, we kindly ask that you take clear photos of both the damaged product and its packaging, even if the exterior packaging appears intact.

This helps us assess the issue thoroughly and identify where the damage may have occurred during transit. Once you’ve captured the images, please email them to us along with a brief description of the problem and your order details.

We’ll review the situation and work ASAP to resolve it, whether through a replacement, refund, or another appropriate solution.

Your satisfaction is our priority, and we appreciate your cooperation in helping us make things right.